Return Policy

If you are unhappy for any reason, please email support or fill our the Returns Request form.

Customer satisfaction is our number one priority, but we will evaluate each individual return to determine the best course.

LIMITED WARRANTY

Koroseal Interior Products, LLC (Koroseal Interior Products) warrants to Customer that the Products sold by Koroseal Interior Products will be free from defects in materials and workmanship for one (1) year from the date of substantial completion of the project. KOROSEAL INTERIOR PRODUCTS INCLUDES AN INSTALLATION INSTRUCTION AND CARE SHEET WITH EACH CARTON OR CRATE OF ACOUSTICAL PRODUCTS SOLD. Warranty coverage is subject to the condition that all Koroseal Interior Products instructions for installation and care of the Products are followed. IF THE INSTALLATION INSTRUCTION AND CARE SHEET DOES NOT ACCOMPANY ANY PRODUCTS SOLD BY OR FOR KOROSEAL INTERIOR PRODUCTS, CONTACT KOROSEAL INTERIOR PRODUCTS DISTRIBUTOR BEFORE INSTALLATION COMMENCES. In the event Koroseal Interior Products determines that any product supplied by Koroseal Interior Products does not meet any warranty, Koroseal Interior Products will replace each such Product or (at Koroseal Interior Products’s option) shall refund the net purchase price (after cash and other discounts). All warranty claims are subject to prorated charges for any service rendered during the warranty period. No warranty claim will be allowed by Koroseal Interior Products with respect to any product purchased for further processing unless Koroseal Interior Products is notified of any alleged defect within 30 days after delivery to Customer and Koroseal Interior Products is provided with reasonable opportunity to examine the product before its use or further processing. This warranty is subject to the further conditions that Customer notifies Koroseal Interior Products immediately in the event any product at any time demonstrates any defect in materials or workmanship Warranty coverage does not include any defect or performance deficiency which is the direct or indirect result, in whole or in part, of accident, abuse, misuse, vandalism, or other damage or alteration of the Product(s) by persons other than Koroseal Interior Products employees, combining incompatible products, use of incompatible products, use of incompatible materials, accessories or supplies, fires, floods and other similar and dissimilar natural causes, damage, neglect, alteration, or any impairment of the Product(s) resulting from causes or conditions not associated with ordinary storage, handling, installation, maintenance, service, or use, or any acts, omissions, causes, or events beyond the control of Koroseal Interior Products. Furthermore, warranty coverage does not extend to any defect in the Product(s) caused by (a) storage, handling, installing or processing the Product(s) under environmental conditions exceeding those recommended by Koroseal Interior Products or generally accepted by industry for the Product(s), or (b) any storage, handling, manufacturing, installation or fabrication process used by Customer involving the Product(s), or (c) any failure to install the Products in accordance with Koroseal Interior Products’s instructions or recommendations or any generally accepted industry standards or practices for installation or use of acoustical products, accessories or supplies. THE WARRANTY SET FORTH ABOVE IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE EVEN IF SUCH PURPOSE IS KNOWN TO KOROSEAL INTERIOR PRODUCTS, AND IN LIEU OFANY OTHER OBLIGATIONS OR LIABILITY ON THE PART OF KOROSEAL INTERIOR PRODUCTS. KOROSEAL INTERIOR PRODUCTS NEITHER ASSUMES (NOR HAS AUTHORIZED ANYONE TO ASSUME FOR IT) ANY OTHER WARRANTY OR LIABILITY IN CONNECTION WITH ITS PRODUCTS. LIMITATION OF LIABILITY CUSTOMER’S SOLE REMEDIES WITH RESPECT TO THE PRODUCTS ARE SET FORTH IN THE PRICE LIST. KOROSEAL INTERIOR PRODUCTS WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES BY REASON OF ANY ACT OR OMISSION ARISING OUT OF OR IN CONNECTION WITH ITS PRODUCTS, OR THE SALE, DELIVERY, INSTALLATION, MAINTENANCE, OPERATION, PERFORMANCE, OR USE OF ITS PRODUCTS, including (by way of example and not by way of limitation) any damages, expenses, or losses incurred by reason of loss of use, lost revenues, lost profits, damage to associated equipment or to facilities, costs of capital or labor, costs of substitute products or facilities, cost of substitute or replacement products or services, costs associated with loss of goodwill or reputation, costs associated with downtime, damages or replacement costs related to tools, building materials, furnishings, or decorations, and any similar and dissimilar damages, expenses, or losses, whether any such liability is based on contract, tort, or other legal or equitable principles. IN NO EVENT SHALL KOROSEAL INTERIOR PRODUCTS’S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCTS.